Privacy Policy for FreeDutyFlow

Effective Date: January 1, 2025

1. Introduction

Welcome to FreeDutyFlow.com (the “Website”), owned by FreeDutyFlow, Business ID 628204040, located at 1 Wellington St, Ottawa, ON K1A 0A9, Canada (the “Company”). We respect your privacy and are committed to protecting personal data while you use our tax-free refund service.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: name, email address, telephone number
• Customs Data: passport or ID number and travel documentation
• Transaction Data: details of purchases and receipts necessary for refund claims
• Technical Data: IP address, browser type, device details, pages visited

3. How We Use Your Information

Your data is processed to:

• Verify eligibility and process tax-free refund applications
• Communicate updates and respond to inquiries submitted via our contact form
• Maintain and improve our Website’s functionality and user experience
• Comply with legal obligations and defend our rights

4. Data Sharing and Disclosure

We may share personal data with:

• Customs authorities and government agencies as required by law
• Service providers who assist in refund handling and Website operations
• Legal and regulatory advisors to comply with applicable rules

We do not sell your personal data to third parties.

5. Cookies and Similar Technologies

We use cookies and tracking technologies to enhance your experience:

• Essential Cookies: required for Website functionality
• Performance Cookies: to analyze Website usage and identify areas for improvement
• Preference Cookies: to remember language settings and other preferences

You may disable cookies via your browser settings; however, this may affect Website performance.

6. GDPR and Data Protection Rights

Under the General Data Protection Regulation (GDPR), if you are located in the European Economic Area, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (‘right to be forgotten’)
• Right to restrict or object to processing
• Right to data portability

To exercise any of these rights, please contact us via our contact form.

7. Data Security and Retention

We implement appropriate measures to safeguard personal data against unauthorized access, alteration, or loss. We retain personal data only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.

8. International Data Transfers

Your personal data may be transferred to and processed in Canada and other jurisdictions. We ensure such transfers comply with applicable data protection laws and implement standard contractual clauses where required.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 16. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. The updated policy will be effective as of the stated effective date.

11. Contact Information

If you have questions or concerns about this policy, please contact us:

FreeDutyFlow
1 Wellington St, Ottawa, ON K1A 0A9, Canada
Business ID: 628204040
Phone: +14161148694
Visit our contact form.