Frequently Asked Questions

A tax free refund allows travellers to reclaim sales taxes paid on eligible purchases when departing Canada. Our service helps you prepare and submit the required paperwork to receive your refund.

Start by creating an account at FreeDutyFlow.com and uploading your purchase receipts. Our team will review your claim, file it with the appropriate authorities and notify you once your refund is approved.

FreeDutyFlow streamlines your duty free refund claims by guiding you through each step of the process. Simply create an account, upload copies of your receipts and travel documentation, and submit your request online. Our system reviews your files for compliance with Canadian customs rules and prepares the official forms for you to present at the border or submit electronically.

You will need your original purchase receipts showing the tax paid, proof of export (such as boarding passes or shipping confirmations), and a valid government ID (passport or driver’s license). FreeDutyFlow accepts clear scans or high-resolution photos of these documents to ensure your claim meets Canadian regulatory standards.

Processing times vary depending on customs workflow, but most users receive confirmation of their approved claim within 4–6 weeks of submission. FreeDutyFlow notifies you at each stage—submission received, under review, and approved—so you always know the status of your refund.

Yes. Once you submit your request, you can log into your FreeDutyFlow account to view real-time updates. The dashboard displays timestamps for each milestone—verification, customs approval, and refund issuance—so you remain informed until your rebate is processed.

Absolutely. Our support team is available via email and live chat to answer your questions about document preparation, claim status, or eligibility requirements. We strive to provide prompt, clear guidance for every refund application.